What Questions Should You Ask Before Hiring a Commercial Cleaning Company?

Hiring a cleaning company for your business is not just about finding someone who can make the space look tidy. You are choosing a team that may enter your office, clean shared areas, handle restrooms, care for floors, and work around your staff, customers, equipment, and schedule. Before you choose a provider, ask clear questions about service scope, safety, trust, supplies, and pricing.

For a broader hiring guide, see how to choose the right commercial cleaning company. If you are ready to compare local options, A-1 Quality Cleaning offers commercial cleaning services in Fishers for businesses, offices, small businesses, and professional workspaces.

What questions should I ask about commercial cleaning services before hiring?

Start by asking what the company actually includes in its commercial cleaning services. Do not assume every provider covers the same tasks. Some companies focus on basic trash and vacuuming, while others include restrooms, counters, shared surfaces, high-touch areas, breakrooms, hard floors, carpeted areas, and entry glass.

Ask:

• What types of businesses do you clean?
• What areas are included in a standard visit?
• What tasks cost extra?
• Do you offer office cleaning, janitorial services, or both?
• Can the service be adjusted for our workspace?
• What do you not clean?

This matters because the CDC notes that regularly cleaning facility surfaces helps prevent the spread of germs, and high-touch surfaces should be cleaned regularly. The CDC also recommends cleaning surfaces before sanitizing or disinfecting because dirt can make sanitizing or disinfecting products less effective. (CDC)

A-1 Quality Cleaning’s commercial cleaning page says service may include cleaning and disinfecting restrooms, wiping counters and shared surfaces, caring for hard floors and carpeted areas, emptying trash, cleaning high-touch spots, dusting window sills, cleaning inside windows and entry glass when weather allows, and helping with breakroom areas when requested. (A1 Quality Cleaning)

How do I check whether a commercial cleaning company is insured and trustworthy?

An insured commercial cleaning company should be able to explain its trust and safety standards clearly. This is important because cleaners may work in private offices, common areas, restrooms, supply areas, and customer-facing spaces.

Ask:

• Are you insured?
• Are you bonded?
• Do you background check employees?
• Who will have access to our building?
• How do you handle keys, alarm codes, or entry instructions?
• What happens if something is damaged or missed?
• Do you have a process for quality concerns?

A trustworthy company should not avoid these questions. It should welcome them. A-1 Quality Cleaning states that it does criminal background checks on all employees, is bonded and insured, carries $2,000,000 in liability insurance and a $10,000 bond, and will return within 24 hours if there is a problem with service quality. (A1 Quality Cleaning)

You can also compare trust signals with the related guide on choosing a reliable commercial cleaning company.

What should I ask about cleaning schedules, supplies, and scope?

Your commercial cleaning scope should match how your business actually operates. A quiet office with a small team may not need the same schedule as a busy workplace with daily visitors, shared restrooms, and frequent breakroom use.

Ask:

• How often should our business schedule cleaning?
• Can we choose weekly, several-times-per-week, or custom service?
• Will cleaning happen during or after business hours?
• Do you bring cleaning supplies?
• Can we request specific products?
• Will you replace client-supplied paper products, soap, or trash liners?
• How are special requests handled?

Cleaning product safety is also worth asking about. OSHA and NIOSH explain that some cleaning chemicals can irritate skin, eyes, nose, throat, and lungs, and that employers should review cleaning chemicals, understand their hazards, and choose the least hazardous cleaner that can complete the task. (OSHA)

The EPA also notes that volatile organic compounds in cleaning products can affect indoor air quality, so it is reasonable to ask what products a cleaning company uses and whether safer or greener options are available. (US EPA)

If your needs are more routine and ongoing, ask about janitorial services as well as standard commercial cleaning.

What questions help compare commercial cleaning quotes fairly?

When you compare commercial cleaning quotes, do not focus only on the final number. A lower quote may include fewer tasks, fewer visits, less detail, or unclear expectations. A better comparison looks at the full scope of service.

Ask each company:

• What exact tasks are included in this quote?
• How many visits are included?
• Which rooms or areas are covered?
• Are supplies included?
• Are there exclusions?
• What happens if we need to change the schedule?
• Is the quote based on our square footage, service frequency, or task list?
• Is there a written agreement?

A good quote should help you understand what you are buying. It should make the service easier to compare, not more confusing. For deeper guidance, see commercial cleaning service agreement.

If two quotes are very different, ask both companies to clarify the scope in writing. That will help you compare value, consistency, trust, and communication instead of choosing based on price alone.

Get Clear Answers Before You Hire a Commercial Cleaner

If you are comparing commercial cleaning companies in Fishers or nearby areas, A-1 Quality Cleaning can help you understand your options, service scope, and scheduling needs. Whether your business needs office cleaning, janitorial services, or general commercial cleaning, the right questions can lead to a cleaner and easier-to-manage workspace.

Contact A-1 Quality Cleaning to request a clear commercial cleaning quote and talk through what your business needs.